1. Nature of Our Digital Products & Services
Invitation Studio provides customized digital goods and real-time cloud hosting services.
Unlike physical merchandise, when you complete the “Pay & publish” transaction, your unique wedding invitation is rendered live onto the internet immediately, your chosen vanity URL is formally locked in our database, print-ready QR codes are generated, and server storage is provisioned for your guest RSVP management.
As a result of this immediate digital fulfillment, standard physical retail “change-of-mind” returns are not applicable once an invitation has been published live.
2. Wedding Postponed? Free Unlimited Edits Instead of Cancellation!
Our Promise to Couples:
We understand that wedding dates shift, venues change, and unexpected weather delays occur. You never need to cancel or repurchase your invitation if your wedding plans change.
You can freely edit couple names, ceremony dates, time, venue address, Google Maps link, photos, and countdown timers from your dashboard at any time during your active hosting window at absolutely zero additional fee.
3. Circumstances Eligible for a Full Refund (100% Money-Back)
You are entitled to a full 100% refund under any of the following circumstances:
- Platform Technical Failure: If due to an unexpected technical fault on our platform, your invitation fails to publish, remains inaccessible to guests for more than 24 hours following payment, and our support engineering team is unable to rectify the issue.
- Duplicate / Accidental Transactions: If an unintended double payment occurred due to browser timeout, network lag, or multiple accidental clicks, we will immediately refund the duplicate payment in full.
- Gateway Payment Discrepancy: If funds were successfully debited from your card by PayHere, but our automated system failed to provision your live invitation and verification cannot be completed within 24 hours.
4. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- Change of mind after the invitation has already been published live and shared with wedding guests.
- Spelling errors, typographical mistakes, or incorrect dates entered by the user (which can be corrected immediately free of charge in your studio editor).
- Wedding cancellation or guest attendance numbers that do not meet your expectations.
- Failure to read the technical requirements or preview the mobile demonstration before purchasing.
5. How to Request a Refund
To initiate an eligible refund claim, please submit a written request within 7 calendar days of your transaction:
- Send an email to [email protected] with the subject line “Refund Request - [Your Order Reference]”.
- Include your registered email address, invitation ID, PayHere transaction reference, and the specific reason for your request.
- Our support desk will review your claim and respond with confirmation within 24 business hours.
6. Refund Method & Banking Timelines
Once approved by our billing department:
- All refunds are issued directly to the original payment method (Visa, MasterCard, or bank card) via the PayHere merchant gateway. Under no circumstances do we issue cash refunds or third-party transfers.
- While we initiate the reversal within 1 to 2 business days, the time required for funds to reflect in your bank account typically ranges from 5 to 10 standard business days, depending on your issuing bank's processing cycles in Sri Lanka or internationally.
7. Contact Our Support Desk
If you have any billing inquiries or need assistance with your payment, please contact us:
Invitation Studio — Customer Care & Billing
Email: [email protected]
Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM (Asia/Colombo)